Return & Exchange


Returns

Returns are only eligible for defective items or wrong items sent. Please email us at orders@thebeverlynlabel with your order number within 7 working days upon dispatch. Any return request received after the stipulated deadline will not be entertained.

The Beverlyn Label makes every effort to display, as accurately as possible, the measurements and colours of the products that appear on your website. In this regard, the differences in measurement of 0.5”-1” and item colour due to strong studio lighting/inevitable discrepancies arising from individual computer resolutions are not considered as defects.

In the event that a defective or wrong item is mailed to the buyer, The Beverlyn Label will bear the postage cost incurred by the buyer for the returning of wrong item(s) to The Beverlyn Label. A one-to-one replacement will be made for a defective/wrong item if they are still available or a refund via store credit discount code will be issued if the item is no longer in stock for replacement. 

To be eligible for returns, the defective/wrong item must be in the original state, unwashed and has its tag intact (any perfume smell will be considered as worn and is not eligible for return).

We only accept returns via Singpost Registered Mail, SmartPac or Courier within 7 working days. The Beverlyn Label reserves the right to reject any request.

*For all returns, do drop us an email prior to mailing the return parcel out to find out if your order is valid for return. Failure for doing so may result in rejection of returns.

The Beverlyn Label reserves the right to make amendments to any of the above terms from time to time as it sees fit. In the event of any dispute, The Beverlyn Label reserves the right to a final decision. Your continued use of this site will signify your acceptance of any amendments.

Exchanges

Exchanges are only eligible for size misfit or change in colour. All exchanges have to be done within 7 working days after the delivery of parcel by The Beverlyn Label and any exchanges done after the stipulated deadline will not be entertained. To be eligible for exchanges, the item must be brand new, unwashed and has its tag intact.

Please email us at orders@thebeverlynlabel with your order number within 7 working days upon dispatch for further instructions for the exchange. 

We only accept returned parcel via Singpost Registered Mail, SmartPac or Courier within 7 working days. The Beverlyn Label reserves the right to reject any request.

*For all exchanges, do drop us an email prior to mailing the return parcel out to find out if your order is valid for exchange. Failure for doing so may result in rejection of returns.

The Beverlyn Label reserves the right to make amendments to any of the above terms from time to time as it sees fit. In the event of any dispute, The Beverlyn Label reserves the right to a final decision. Your continued use of this site will signify your acceptance of any amendments.